Refund policy

At Paint By Numbers New Zealand, our goal is to provide our customers with high-quality products that meet their expectations. If for any reason, you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee.


To qualify for a refund, the item must be unused and in the same condition as when you received it. The buyer is responsible for any return shipping fees. Once we receive the returned item, we will inspect it and issue a refund within 5-7 business days.


Please note that we do not accept returns or refunds on custom orders or personalized items. If your product is defective, damaged, or incorrect, please contact us within 7 days of receiving it and we will make it right.


Paint By Numbers New Zealand is a business owned and operated by Rocket Ventures Pty Ltd, and we reserve the right to update or modify this refund policy at any time without prior notice. If you have any questions or concerns regarding our refund policy, please contact us at

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